Closing Clients System — Phase 2 Service Terms

1. Parties and acceptance

These terms are between Longden & Longden Ltd, trading as Closing Clients System (CCS), company number 14703564, VAT number GB517943273, of 124 City Road, London EC1V 2NX, and the business identified at checkout (Client).

The Client confirms it is purchasing for business purposes and that the person accepting has authority to bind that business. These terms take effect when the Client ticks the terms acceptance checkbox at the Phase 2 Stripe checkout and makes the first subscription payment. Opening the terms link alone, receiving a Phase 1 completion notice or not replying to it does not constitute acceptance or create a subscription payment obligation. The version accepted at checkout governs this subscription; publishing a later version does not amend an existing agreement.

These terms cover Phase 2 done-for-you campaign management WITHOUT inbox management. They replace the Phase 1 terms for the ongoing Phase 2 service. Rights and obligations that expressly survive Phase 1 remain in effect, except where these terms expressly replace them.

2. Acknowledgement of Phase 1 completion

By accepting, the Client acknowledges that CCS achieved the Qualified Call milestone under the Client’s Phase 1 agreement and that Phase 1 is complete.

The Client understands that the Phase 1 Initial Payment is not refundable merely because Phase 2 produces fewer replies, calls or sales than expected, or because the Client chooses to cancel Phase 2. The Phase 1 guarantee does not continue into this subscription. Accepting Phase 2 does not erase any independently accrued Phase 1 refund entitlement or remedy for CCS’s breach, subject to lawful limits. This acknowledgement does not override any remedy that cannot lawfully be excluded.

3. What CCS provides

CCS continues operating the Client’s cold email campaigns. This includes maintaining and replenishing prospect lists against the agreed targeting, writing and adjusting email sequences, operating the sending campaigns, monitoring performance and deliverability, and making campaign changes based on the information available.

CCS will set up an automation to route reply notifications to a Slack channel agreed with the Client and explain where the Client should read and manage the underlying replies. The notification criteria and available fields will be agreed during setup.

CCS will provide reasonable assistance with campaign issues and reply-handling guidance. Guidance does not transfer responsibility for responding, following up or booking calls to CCS.

The service is ongoing campaign work. There is no fixed email volume, minimum reply count, response time promise or other numerical service target unless expressly agreed in writing. CCS will carry out the agreed work with reasonable care and skill.

4. What the Client must do

The Client appoints a person to manage incoming replies. That person is responsible for monitoring the sending platform, reading replies, responding, qualifying prospects, following up, sending any promised materials, booking calls and managing attendance.

Slack notifications are a convenience, not a replacement for checking the inbox. The Client must continue monitoring the underlying platform if notifications are delayed, filtered or interrupted.

The Client supplies accurate information, provides and maintains the access needed to operate the campaigns, keeps required tools and sending accounts funded, provides timely approvals, and tells CCS about changes to its offer, target customers or sales process. Material campaign or infrastructure changes must be agreed with CCS.

The Client remains responsible for its sales conversations, fulfilment and representations made to prospects.

5. Fees and recurring billing

The subscription fee is US$2,500 per month, paid in advance. The first payment is collected at checkout and subsequent payments are collected automatically on the monthly billing dates shown by Stripe until the subscription ends under these terms.

The Client authorises these recurring payments using its selected payment method. Fees exclude applicable taxes, which are shown at checkout or on the invoice. Third-party tools, domains, inboxes and software subscriptions are separate costs paid by the Client unless expressly included in writing.

The Client must pay for and maintain every third-party tool subscription, domain, sending inbox and software account required to operate the agreed System throughout the subscription, including the cancellation notice period. These costs are separate from the US$2,500 monthly CCS service fee and are paid directly to the relevant providers. The Client must keep each required account active, adequately funded and accessible to CCS, and must not cancel, downgrade or remove a required tool without CCS’s written agreement. CCS does not cover these costs. If the Client allows a required tool to expire, become unfunded or lose access, campaign work may be interrupted or suspended until the Client restores it. Such a Client-caused interruption does not itself cancel the subscription, reduce the CCS service fee or create a refund entitlement. This does not restrict remedies that cannot lawfully be excluded.

Fees for service periods properly supplied are non-refundable because of a change of mind, unused service, low reply volume or the Client’s failure to convert replies. Any adjustment to the final billing period will follow Section 7. Duplicate payments, billing errors and refunds required by law are not covered by this restriction.

6. Responsibility for results

CCS is responsible for performing the campaign work described in Section 3. The Client is responsible for managing and converting replies into appointments and sales.

This subscription does not guarantee a minimum number of replies, qualified replies, booked or attended calls, clients, revenue or return on investment. The objective is to generate relevant responses through ongoing outreach, but a particular commercial result is not promised.

CCS is not responsible for lost opportunities caused by the Client’s delayed, missing or unsuitable replies, failure to follow up, booking process or sales handling. This does not remove CCS’s responsibility for its own breach of the agreed service obligations.

No Phase 1, training-programme or other offer guarantee applies to this subscription unless expressly included in a separate written agreement accepted by both parties.

7. Cancellation of the no-inbox option

The Client may cancel by written notice to support@closingclientssystem.com from its authorised business contact. Cancellation requires one full monthly billing period of notice. Monthly periods run between the subscription billing dates shown by Stripe. This is a billing-month rule, not a fixed 31-day rule.

If notice reaches CCS on the date a monthly subscription payment is due and that payment is made, the paid month beginning that day is the final month. There is no further monthly renewal. If notice reaches CCS after that billing date, one further monthly subscription payment is due on the next billing date. The service then continues through that final paid month and ends immediately before the following renewal. CCS will confirm the final payment date and service end date; notice is not dependent on CCS acknowledging it.

Example: if the Client pays on 5 October and gives notice that day, the service ends before renewal on 5 November and no further payment is taken. If notice is given on 6 October, the payment on 5 November remains due and the service ends before renewal on 5 December.

Each final billed month is a full service month. There is no part-month cancellation refund for that month, subject to Section 9 and rights that cannot lawfully be excluded.

CCS continues providing the service, and the Client continues paying the fees due, until the confirmed termination date. Stopping use, muting Slack, removing access or disabling a payment method does not replace written cancellation notice.

8. Optional upgrade to inbox management

The Client may request the separate Phase 2 done-for-you option WITH inbox management at US$3,500 per month, excluding applicable taxes. Under that option, CCS takes on the agreed reply handling, follow-up and appointment booking responsibilities.

The upgrade only starts after the Client expressly accepts the separate inbox-management terms and the upgrade price. CCS will confirm its start date, billing arrangements and scope. The Client will not be charged the higher price without accepting the upgrade.

The upgrade carries a minimum commitment of 3 consecutive monthly billing periods at US$3,500 per month, a total minimum service fee of US$10,500 before tax. The Client cannot voluntarily cancel or downgrade during that minimum term. This does not restrict termination rights for an unremedied material breach or rights that cannot lawfully be excluded.

The Client may give notice during the minimum term, but a cancellation or agreed downgrade cannot take effect before all 3 monthly billing periods have been completed and the associated fees have been paid. One full monthly billing period of notice is required. The separate upgrade terms will confirm the effective cancellation or downgrade date and any billing adjustment, so the Client is not charged both service options for the same period. A downgrade is not automatic. The upgrade does not create a results guarantee unless its separately accepted terms expressly provide one.

9. Service issues, non-payment and termination

The Client should report billing or service concerns to support@closingclientssystem.com with enough detail for CCS to investigate. The parties will make reasonable efforts to resolve concerns promptly. Where reasonably possible, the Client should allow 14 days for investigation and attempted resolution. This does not prevent contacting its bank or card provider, meeting a card-scheme or legal deadline, or exercising a right that cannot lawfully be excluded. Raising a chargeback does not, by itself, constitute a breach, trigger termination or create liability for CCS’s costs. CCS may challenge an unsupported dispute and seek unpaid sums properly due and reasonable, documented costs only to the extent legally recoverable, without double recovery. A card-provider decision does not by itself finally determine the underlying contractual rights. This dispute process replaces any inconsistent surviving Phase 1 chargeback or dispute provision for this subscription.

If either party materially breaches these terms, the other may give written notice identifying the breach and allow 10 business days to remedy it. If it remains unremedied, the non-breaching party may terminate. Any refund or other remedy for a breach will depend on the circumstances and applicable law; these terms do not remove remedies that cannot lawfully be excluded.

CCS may suspend work after notifying the Client of an overdue payment or loss of essential access until the issue is resolved. Client-caused suspension does not itself cancel the subscription. If CCS ends the service for reasons unrelated to a Client breach, CCS will refund fees paid for the period after the service ends.

Third-party outages may affect sending or notifications. CCS will take reasonable steps within its control to address them and inform the Client of material interruptions.

10. Assets, confidentiality and prospect data

The Client keeps ownership of its brand, domains, accounts, supplied data and bespoke campaign copy and lead lists created specifically for it. CCS retains ownership of its general methods, reusable templates, SOPs and proprietary tools. The subscription does not sell or transfer ownership of those CCS materials and does not automatically include a separate training or handover programme. The Client’s bespoke-copy ownership under this section includes the client-specific Phase 1 sequences retained or restored for this subscription, subject to any underlying Client or third-party rights. From the effective start of this subscription, this section replaces any Phase 1-only sequence-use restriction and non-entry removal rule. CCS must not remove those client-owned sequences merely because the Client later cancels this paid Phase 2 subscription. This does not grant ownership of CCS’s general template libraries, methods, SOPs or proprietary tools.

Both parties must protect the other’s non-public information and use it only for the engagement, sharing it only with staff, contractors and advisers who need it and are subject to suitable confidentiality obligations.

The Client controls the prospect data used for its campaigns. CCS processes it on the Client’s documented instructions for the agreed service; a data processing agreement is available on request. The Client authorises the agreed reply-notification automation and is responsible for choosing the Slack channel and controlling who can access it. Both parties must comply with applicable data protection and marketing laws.

11. General terms

The parties’ liability remains subject to applicable law. Nothing excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

These terms and any expressly agreed written service specification govern this subscription. Different guarantees, prices or services are not added by implication. Material changes require both parties’ written agreement; the subscription price will not be increased without the Client’s acceptance.

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights or jurisdiction rules that apply.

If a provision cannot lawfully be enforced, the remaining provisions continue so far as legally possible. Ending the subscription does not remove accrued payment obligations or confidentiality, data-protection and intellectual-property obligations that continue by their nature.

12. Checkout acknowledgement

By ticking the acceptance checkbox and paying, the Client confirms that it understands: Phase 1’s milestone has been achieved; this is a US$2,500 monthly subscription for campaign management without inbox management; the Client handles replies and bookings; there is no performance-based refund or results guarantee for this option; cancellation requires one full monthly billing period of written notice under Section 7; and any US$3,500 inbox-management upgrade requires separate acceptance and a minimum 3-month commitment.